Cloud Security Engineer

Responsibilities
Provides technical support to Trend Micro� Home & Home Office users powered by Trend Micro� Smart Protection Network� cloud security infrastructure that stops threats in cyberspace or \"the cloud\"
Takes first-line support via different support channels � phone, email and chat
Ensures cases are logged in the CRM tool
Proactively shares knowledge through technical sharing and training, solution contribution and self service participation
Meet business objectives and team targets defined by SLAs and Scorecards
Continuously improve and upgrade technical knowledge and skills through training
Meet business objectives and team targets defined by Performance Development Scorecards
Use existing knowledgebase and contribute in improving solutions in resolving cases

Requirements
Must be a graduate of Bachelor\'s/College Degree in any IT- or Computer-related course
At least 1 year contact center experience is an advantage
Knowledgeable in Windows Operating System
Excellent oral and written English communication skills
Willing to work on SHIFTING SCHEDULES or NIGHT SHIFT
Fresh graduates of Computer Science/Information Technology, Computer Engineering or equivalent are welcome to apply

Send your resume to [email protected]

Thanks and good luck!