on January 27, 2015 10:02 AM
HIGHLY RECOMMENDED SELLER
Fourth item na sir.
Sir thanks for selling my brother an LG Beat.
Sa ulitin po sir ulit ha. Thank you!
on January 30, 2015 08:42 AM
thanks sir sa Lg G3.
very fast transaction
on February 01, 2015 03:17 PM
Just bought LG G3 beat and Sony Xperia M2 Aqua a while ago.
Items are pristine as posted. VERY accomodating.
on February 05, 2015 08:58 AM
Thank you for Samsung S4. highly recommended and very accomodating..
on February 10, 2015 02:03 PM
Thank you for the fast and hassle free transaction.
Bought an LG G2 from Eton branch.
on February 20, 2015 11:40 AM
SOBRANG WALANG KWENTANG KAUSAP. FUCKING NON-SENSE REPLIES. SHITTEST CUSTOMER SERVICE EVER.
Kahit man lang maginquire ng item, e sure buyer naman, sobrang UNACCOMODATING. Hindi ko na kinaya. WELL I HOPE YOUR BOSS SEES THIS MESSAGE AND COMES TO KNOW WHO'S BEHIND THIS.
on February 21, 2015 07:11 PM
Thanks sa S5 duos white!
on February 21, 2015 08:23 PM
Thanks sa LG G3 D855. 30 minutes early ung nagdeliver ng item. Although may nakita akong minor problem sa unit, they replaced the unit after I visited there store in ortigas. Ok ang customer service very professional.
on February 22, 2015 12:17 AM
Hopefully a constructive comment for customer service improvement of what I think is a good store with a good owner and a good price...
I already bought Xperia C3 dual and just last Feb.18, 2015, Xperia Z1. Sure I was happy with the previous transactions. The first one was even with the son of the owner and he was nice and accommodating. The next one was with the staff.
That day I also wanted to buy another Xperia C3 dual for my aunt but they said it is out of stock. They got my number and told me that they will notify me once they have a stock. Told them to reserve one black unit and that I will pick the unit up and pay at their Makati store in one or the most two days after informing me (that includes the day I was informed, so the most would just be actually the day after). They said yes. I appreciated their kind gesture. Then just now, I happen to check the internet hoping that there is already an available unit because my aunt is leaving on Monday (February 23, 2015) and I need to give it by then so she can bring it with her abroad. Of course it could have been better if earlier. Then I found out that new units are available (posted) since Feb.18, 2015. That's basically the same day when I went. I went earlier that day, they said no C3 dual available. Went back at night, still they said no C3 dual. That's why I only bought the Z1 then instead of both. I live in Manila and it's not easy going there due to the traffic and difficult parking in their area, that's why if the units were both available then, it would have been more forgiving having a single transaction with them. I don't like meet ups coz sometimes it's nice to check other units too.
I understand that this is business and they of course want to sell their products, so I would like to believe that the units could have arrived between around 7pm when I left and the 8pm closing time (even if they already posted the availability of the C3 dual at 12:54pm, as I see it now).
The issue here so far (with all leniency) is just customer service. Now, I just informed them of this situation and still hoping they have reserved one for me coz if not I'll be forced to get a unit at another supplier due to time constraint, though only P200 difference with the closest competitor (the aforementioned unit in particular), my trust is still here at Hotgadgets - so far. The staffs represent the business as well, they are under the store's supervision and carry the name of the company. I believe Hotgadgets does not deserve the negative feedback due to the staff/s negligence, so I hope the staff/s reflect even on simple things such as this and learn from it. It's hard to build a good reputation, the owner has worked hard to earn it so please come back to your senses and act accordingly. Realize your purpose in the company, why you applied there and why you are there in the first place. Firing you won't help. Your learning/improvement will, both to yourself and to the company. As they say, nobody is perfect... we all learn everyday.
By the way, no reply yet since it's kinda past their store hours. We'll see...
on March 01, 2015 08:15 AM
I can say good store sila but the after sales sucks!!
I bought a phone from them and had it repaired because of the lcd digitizer
Dahil store warranty lng cla, i had to pay for the parts, and pinalitan nman nla, which is more pricy compared s b...&jhoy pero pumayag ako dhil sbi orig daw
Once i get the ubit back, luma n ung lcd n pinalit. Mukang galing s ibang phone n nasira pero aus ung lcd, and d power button is hard to press, sbi nla gnun dw tlga kpg pinalitan ng lcd,
So aftr some time nsira ko uli lcd dhil nbagsakan, so sa b...&jhoy n ko nagpaaus, ang bilis nla ayusin and chineck ung unit, kaya daw sira ung power button dahil may naputol n wire, sbi nla san ko daw dti pinagawa, and sabi ko s HOTGADGETS
and they told me, PINILIT ALISIN UNG BUTTON, HINDI MARUNONG UNG GUMAWA,
SO KYO KPG MAGPAGAWA KYO SA KANILA, BETTER S MARUNONG KYO MAGPAGAWA, TUTAL BABAYARAN NYO DN NMAN PARTS KAPAG SA HOTGADGETS KYO MAGPAPAGAWA, SO MAS OK NA S MASMARUNONG!!